Cetros Support
Cetros Support refers to Software Support for Cetros Software Products. Cetros software is designed from the ground up to be easy to use with its graphical user interface, yet extremely powerful and flexible with the availablity to write plug-ins (only availabe in the Enterprise version of software). Our detailed user manuals also add to the experience of making our software easy to use.
From time-to-time DBAs may find themselves needing help with their configuration of Oracle. In those situations, Cetros offers three types of support - Silver, Gold and Platinum. Silver support is provided via email with a typical turn-around time of 8 business hours. Gold support is provided via telephone with a typical turn-around time of 8 business hours. Platinum support is provided via telephone with a typical turn-around time of 4 business hours. Support is also available on-site (for more information, contact Cetros sales). Support can be purchased at the time of need, in individual advanced incident (must be purchased at time software license is purchased), in bundle packs (must be purchased at time software license is purchased) and in the form of support contracts (must be purchased at time software license is purchased). Only the Enterprise version of INS-scribe and RPL-scribe products include support bundled with the product. To find out more information about the support included with select Cetros Software products, contact a Cetros sales representative. The included support on select Cetors Software products can be upgraded at time of purchase for an additional fee.
When a support incident or contract is purchased, a support ID and serial number will be provided. This information will be required for you to obtain support for your product. Please see our contact page for information on how to contact Cetros for Software Support. Please note that the Software Support line is only available for INS-scribe and RPL-scribe software. For IT Services related support needs, contact your Cetros Systems professional services Account Manager.
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